FAQs: Our new ticketing system
As of 24 April 2018, we have a brand new ticketing system. We understand that you may have some questions about the new system and how it works.
Below are some FAQs that give you more information about the new system and answer some common queries. Please ensure you have watched our step by step video guides below that will guide you through the new system.
Why do I need to reset my password?
As of 25 April 2018, we have a brand new ticketing system. Any previous passwords you have are from our old system are now invalid and therefore need to be reset.
Why do you have a new ticketing system?
In order to improve your online ticket-buying experience, we have a new and improved ticketing system that will manage all bookings to productions, workshops, events and more, as well as manage membership and donations.
Is this because you have a new website?
Our full new website is currently under construction and will be launched later in 2018. The changes today will only affect the ticketing pages of our site.
So how do I access my new account, what do I need to do?
Creating a new account is simple, but we’ve created a step-by-step video guide if you need any assistance.
What can I do with my account?
Once logged in, you can buy tickets, become a Member, donate and update your communication preferences and contact details.
I am a completely new user, I have never used the ticketing website before.
If you are new to the ticketing site, please register for a brand new account, you do not need to “reset your password”.
Do I have to create an account?
In order to buy tickets online you need to create an online account, yes. If you have opted to receive marketing emails from us, you can also use your online account to update your communication preferences or unsubscribe.
What happens if I have already bought tickets for an event that hasn’t taken place yet? Did my tickets transfer over?
Yes, providing you use the same email address. You should be able to see your upcoming bookings once logged-in to your account. If, for any reason, you can’t see these, please contact the Box Office and we will look into this for you.
I no longer want to receive any emails from you – can you remove me from your email list?
You can log in to your online account to update your contact preferences. You can also unsubscribe from Shakespeare’s Globe emails at any time with one click using the link at the bottom of our emails. In rare circumstances, we may need to contact you with important urgent information about a booking (e.g. cancelled performances) and we will send these updates even if you have unsubscribed from marketing emails. If you have any questions or would like to contact us about unsubscribing please email email@example.com
I want to update my contact preferences – how do I do this?
You can update your contact preferences by logging in to your account. You can also unsubscribe from Shakespeare’s Globe emails at any time with one click using the link at the bottom of our emails.
How do you store and use my data?
I’m a Member, how will this new system affect my membership and priority booking?
If you are a Member and have booked online previously, then you will have an existing online account. In order to be able to access this account again and take full advantage of your priority booking rights, please reset your account password here. You will no longer need any membership number in order to buy tickets for the next priority booking period. Please ensure that you update your password ahead of the next members’ priority booking period later this summer to make sure that you have a smooth booking experience on our new system and to enjoy your members’ exclusive booking period.
I am not a member yet but I would like to be.
You can purchase membership in your account once you have logged-in.
I’ve been trying to book tickets all weekend and am having difficulties.
Our Box Office will be closed from Saturday 21 April 5pm and will re-open on Wednesday 25 April and you will now need to reset the password for your online account in order to buy tickets.
How will this new system change booking for new seasons in the future? When is the next season going to be announced?
Our new system will ensure a smooth priority booking and general booking experience for both members and non-members. The 2018/19 Sam Wanamaker Playhouse Winter Season and booking dates will be announced this Summer.
I have already joined the access scheme. Will I need to reapply and will I receive the same benefits?
If you are already on the Access scheme then you will continue to receive the same benefits and there is no need to reapply. However, as this is a new ticketing system, you will need to reset your password to login. In doing so, you will be able to book your access tickets online. (TBC by David)
I don’t have an online account as I always book in person, via telephone or via booking form (members) – do I still have to create one?
No, you do not need to create an online account if you wish to continue to book over the phone or in person. Your details have been transferred to our new booking system, as well as any future tickets you may have booked for the Summer season.
Members – you will still be able to take advantage of your priority booking membership benefits by sending in your priority booking form, as with previous season bookings. However, if you have not booked online before then this new system is a great opportunity to create a new account and to try priority booking online for the first time. Booking online means that you will have quicker access to tickets and you can choose your own seats.
How does this change how I book my access tickets?
Members of our Access scheme can continue to book tickets in the usual way, read more here. We will be updating this blog with details on improvements to access booking in the coming weeks. We will also be contacting everyone on our Access database with further information.
I’m having difficulty accessing my new account, how can I contact you for assistance?
We’ve published a blog today which should assist you in accessing your new account. Try following the step-by-step video guide. If you are still encountering difficulties, please contact the Box Office on firstname.lastname@example.org or call
+44 (0)20 7401 9919.